Terms of Service

Inquiries are not bookings

Sending an inquiry through this website does not reserve a slot or confirm a booking. A booking is secured only under the Booking Terms & Conditions below, after our staff confirms it directly.

Transact only with our admins

• All inquiries, quotations, bookings and payments are handled only by authorized JMD'S Travel & Tours staff.
• Contact us only through the numbers, email and social media pages listed on this website.
• If someone you do not recognize offers to book or collect payment on our behalf, please verify with us first. We are not responsible for transactions made with anyone outside our authorized staff.

Prices and availability

Prices, inclusions and slots shown on flyers are subject to change and to supplier availability. Some flyers do not show a price; in that case our staff will provide a quotation after your inquiry. Final prices are those stated in your Confirmation Invoice.

Booking Terms & Conditions

Upon receipt of the guarantee deposit, the client agrees to adhere to the company’s Terms and Conditions.

1. Guarantee Deposit: A guarantee deposit is required to secure the reservation. The guarantee deposit is non-refundable and must be settled within two (2) business days upon receipt of the Confirmation Invoice. Otherwise, the reserved slot may be released without prior notice.
2. Booking Holding Period: The booking holding period is limited to two (2) business days only.
3. Full Payment: Full payment must be settled forty-five (45) days prior to the Departure Date. Otherwise, the slot may be released and the deposit forfeited. If the booking is made less than one (1) month before departure, full payment must be settled within two (2) business days upon receipt of the Confirmation Invoice.
4. Book and Buy Policy: Upon acknowledgment of the deposit receipt, the booking is considered confirmed and final. Cancellation or modification can no longer be processed.
5. Payment Method: All payments must be made via bank transfer. Credit card payments are also accepted, subject to a 5% merchant processing fee. Cash payments are accepted only if authorized by JMD’S TRAVEL & TOURS staff.
6. Ticket Issuance: Ticket issuance is finalized approximately three (3) to five (5) days prior to the departure date. Please note that this timeline is subject to change due to peak season demand and the operational capacity of our airline partners.
7. Cancellation Policy: Once the guarantee deposit has been made, cancellation is strictly not permitted. Both the guarantee deposit and full payment shall be forfeited in the event of cancellation.
8. Unused Tickets and Tours: All unused airline tickets, hotel accommodations, tours, transfers, meals, and other services are strictly non-refundable, non-rebookable, and non-transferable.
9. Immigration Process: For passengers who are unable to pass the immigration process at any international airport, the entire tour package cost is non-refundable.
10. Flight Schedule Adjustments: In the event of sudden flight schedule adjustments made by the airline, clients are required to follow the revised schedule. The company shall not be held liable for any inconvenience caused by such changes.
11. Travel Insurance: Passengers are strongly advised to secure comprehensive travel insurance covering cancellations, medical emergencies, accidents, lost or damaged baggage, flight delays, and emergency evacuation, to ensure that all costs are reimbursable under the insurance policy. JMD’S TRAVEL & TOURS is not liable for any cancellations, losses, or additional expenses incurred during the trip.
12. Passport Responsibility: Passengers are solely responsible for ensuring that their passport is valid for at least six (6) months from the date of departure and complies with the requirements of the destination country. JMD’S TRAVEL & TOURS shall not be held liable for denied boarding, denied entry, or any travel disruption due to an expired, invalid, tampered, or damaged passport. This includes, but is not limited to, passports with scratches, tears, water damage, detached or missing pages, broken chips, stains, markings, or any physical damage that may affect the passport’s condition or machine readability. The agency shall not be responsible for any immigration issues arising from passport-related problems.
13. Visa Denial Policy: In the unfortunate event that a visa application is denied for any reason, the guarantee deposit shall be strictly forfeited. The agency shall not be held liable for any decision made by the embassy or consulate regarding visa approval or denial.
14. Dollar Conversion Policy: For tour packages priced in US Dollars (USD), payments made in Philippine Pesos (PHP) will use the BDO Bank selling rate on the day the Statement of Account (SOA) is issued, plus Php 1.00 peso to cover currency costs and rate fluctuations. When you pay, including any remaining balance from the SOA, the conversion will be based on the actual exchange rate on the day of payment. You can also choose to pay directly in USD, which is recommended to avoid any exchange rate changes.
15. Force Majeure: JMD’S TRAVEL & TOURS shall not be held liable for failure to provide services due to circumstances beyond its control, including but not limited to acts of God or fortuitous events (including fire, flood, earthquake, storm, hurricane, or other natural disasters), war, invasion, acts of foreign enemies, hostilities, civil war, rebellion, revolution, insurrection, military or usurped power, confiscation, terrorist activities, nationalization, government sanctions, blockage, embargo, labor disputes, strikes, pandemics, or any other circumstances beyond the company’s control.

Website content

Flyers, logos and content on this site belong to JMD'S Travel & Tours or its partners and may not be copied or reused without permission.

Changes

We may update these terms from time to time. The latest version is always on this page.

Contact

Email: Jmdstravelandtours@gmail.com
Mobile / Viber / WhatsApp: +63 905 870 4824
Landline: (02) 7000 6089